Privacy Policy

Information We Collect

We may collect the following personal information:

• Full name
• Email address
• Telephone number
• Holiday preferences
• Number of travellers
• Ages of children (where relevant to a booking)
• Travel dates and destination preferences
• Any information you provide when contacting us

We do not intentionally collect any sensitive personal information unless it is necessary to arrange your travel requirements and you choose to provide it.

How We Collect Information

We collect information in the following ways:

Information You Provide

You may provide information when you:

• Submit an enquiry form
• Request a holiday quotation
• Contact us by email or telephone
• Make a booking through us

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of visits

This information helps us improve our website and user experience.

Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website performance, and understand how visitors use our site.

You can control cookie preferences through your browser settings.

How We Use Your Information

We use your personal information to:

• Respond to enquiries
• Provide holiday quotations
• Arrange and manage travel bookings
• Communicate with you regarding your booking
• Improve our website and services
• Meet legal and regulatory obligations
• Prevent fraud and protect our business

We will only use your information where we have a lawful basis to do so.

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process personal information on the following legal bases:

Contract

To provide quotations, make bookings, and fulfil our obligations relating to your travel arrangements.

Consent

Where you have given us permission to contact you or process specific information.

Legitimate Interests

To operate, improve, and protect our business and website, provided your rights do not override those interests.

Legal Obligations

Where we are required to comply with applicable laws, regulations, or government requirements.

Sharing Your Information

We do not sell your personal information.

We may share your information with:

• Tour operators
• Airlines
• Hotels and accommodation providers
• Attraction and ticket suppliers
• Travel insurance providers
• Payment service providers
• Professional advisers
• Regulatory authorities where legally required

Information is shared only where necessary to arrange and manage your travel booking or comply with legal obligations.

Please note that third-party travel suppliers will have their own privacy policies governing how they process your information.

International Transfers

Some travel suppliers may be located outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place and that your information remains protected in accordance with applicable data protection laws.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Manage bookings
• Comply with legal, tax, regulatory, and accounting obligations
• Resolve disputes

When information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your information
• Restrict processing of your information
• Object to certain processing activities
• Request transfer of your data to another organisation
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Children’s Privacy

Our website and services are intended for adults arranging travel.

Where we collect information relating to children as part of a holiday booking, such information is provided by a parent, guardian, or responsible adult and is used solely for arranging travel services.

We do not knowingly collect personal information directly from children.

Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

However, no method of transmission over the internet can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page, together with the effective date.